FAQ's

Below is a few of our Frequently Asked Questions, if you don't see an answer to your question, please do not hesitate to contact us. Our reservations team will get back to you as soon as possible.

Coronavirus - Latest updates for our customers

As you know there has been extensive advice from the Government, regarding non-essential travel.

We are therefore sorry to inform you that we have had to close our hotels for all arrivals, up to and including 30th April 2020.

It has also become necessary for us to temporarily implement a home working solution for our reservations team. From today (25th March), our contact with customers will be by the following methods only:

We are continuing to proactively contact customers who had bookings to stay with us before 30th April via phone and email. PLEASE DO NOT CALL US, we will be unable to accept any inbound calls. The best way to contact us is via one of the methods above.

We ask all customers to please be patient and we will contact you as soon as possible, in departure date order.

Your options –

For hotel stays up to 30th April 2020

• Transfer your hotel stay to a later date, and you will receive a 10% discount off our latest prices. 

• Receive a credit voucher for the value of your stay, plus an additional 10%

 If you know which option you prefer now, you can email us at reservations@slghotels.com and we will confirm your changes. Just send the details below:

 I want to transfer my monies to a credit voucher - below are my details

1. Your Full Name

2. Your Existing Booking Reference and Hotel Name

3. Your Existing Departure Date

 I would like to transfer my booking to another date - below are my details 

1. Your Full Name

2. Your Existing Booking Reference

3. Your Existing Departure Date
4. New Date
5. New Room type (if known)
  

For hotel stays between 1st May – 30th June 2020

• Your balance due date will now move to just three weeks before your arrival date, meaning you don’t have to rush to pay us now.

• We will allow you one free amend on any stay to arrive up until the end of June. If you want to change the date of your May or June holiday, you can email  reservations@slghotels.com with the following details:

1. Your Full Name

2. Your Existing Booking Reference

3. Your Existing Departure Date
4. New Date
5. New Room type (if known)

Once we receive your e-mail we will administer your amendments

Alternatively, please wait for us to call you.  

Many Thanks for your patience and support at this time

Andrew Francis, Managing Director

FAQ

Do you cater for Disabled travellers?

At Country Living Hotels, we want to ensure that every single guest enjoys a comfortable, relaxing stay.

To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk. Call us on 01942 496 507, where we can help you with:

  • Hotel access.
  • Accessibility of public areas.
  • Accessible rooms
  • Information on disabled car parking.
  • Availability of mobile aids.
     

What leisure facilities do you offer at your hotels?

We do not offer leisure facilities 

Do the rooms have tea/coffee making facilities?

Yes, all of the bedrooms have tea and coffee making facilities.
 

What room types do you have?

We have a number of different rooms, these include Cosy, Classic, Superior, Premier. To find out more, browse through our hotels.

I have family / friends saying at your hotel. Can I arrange for a gift pack? 

Yes you can. We will need to know a few details, such as their names or booking reference and your contact details. To get in touch with us regarding this, you can follow the instructions on our Contact Us page.
 

I need to amend my booking. How do I do that?

The best way to amend your booking is to either call us on the telephone number provided at the top of the page, or follow the instructions on our Contact Us page.
 

What time can we check in to the room?

Check in time would be from 15:00 pm and you need to vacate your room by 10:00 am the morning of your departure.
 

Is there a hair dryer in the room?

Yes there is, or alternatively contact reception.

Is there an Iron and Ironing board available?

Yes, please contact reception

Do the beds have duvets or sheets and blankets?

All beds have duvets, and blankets are available on request.
 

Can I take my pet on holiday?

We accept dogs for an additional supplement of £15 per night.

What happens if I cancel my stay?

Generally, flexible rates are free to cancel up to 1 day prior to arrival. Advance purchase rates are non-refundable in the event of a cancellation or no show.

Can I book a single room and is there a supplement?

Yes you can book a single room. All you need to do when searching for availability on our website is change the number of people to one, our website will then do the rest for you.

Which hotels have wireless internet connection?

Both our hotels have complimentary wireless internet. Once you check into the hotel please enquire at reception for further details.

Is there wheelchair access at your hotels?

For information on wheelchair access we have a Special Help Desk which you can ring on 01942 496 507.

Who do I advise about dietary needs?

You can let us know online in the room notes section of your booking or if you would prefer to speak to someone please feel free to ring the telephone number provided at the top of this page. If you have made your booking you can give us a ring on the phone number of the top of this page or follow the instructions on the Contact Us page.
 

Can I extend my stay while at the hotel?

If you wish to extend your stay, please contact reception. 
 

What is car parking like?

You can find information on car parking for our hotels on each of our hotels pages, within the location section.

Will I receive confirmation through the post?

Confirmation can be emailed or posted to you, depending on your preference.
 

I would like to make a group booking of 20 or more people

For more information and contact details on group booking please email reservations@countrylivinghotels.com

Can I get directions to your hotel?

There are directions for various types of transport on each of our hotels pages, within the location section.

Can I take my children or grandchildren?

Yes you can take your children / grandchildren, our charges for infants and children are:

  • 2 years old and under - Free of charge
  • 3 to 8 years old - 50% reduction
  • 9 to 12 years old - 25% reduction
  • 13 years and over - full adult price

What is your smoking policy?

We operate a strict no smoking policy in our hotels

At Country Living Hotels, we want to ensure that every single guest enjoys a comfortable, relaxing stay.

To help us provide you with service that suits your needs, we’ve set up a dedicated Special Help Desk. Call us on 01942 496 507, where we can help you with:
  • Hotel access.
  • Accessibility of public areas.
  • Accessible rooms
  • Information on disabled car parking.
  • Availability of mobile aids.

What credit and debit cards do you accept?

We accept a number of cards, they include:

Debit cards:

  • Visa Electron
  • Maestro
  • MasterCard Debit
  • Visa Debit
  • Solo

Credit cards:

  • American Express
  • MasterCard
  • Visa
     

Who do I contact if I have further questions?

If you have any further questions or queries, please do not hesitate to contact us. You can do that via a number of ways:

Phone

Reservations - 01942 615906

(Calls will be charged at the local rate)

Opening hours:

  • Monday to Friday - 9am to 5pm
  • Saturday - 9am to 5pm
  • Sunday - 10am to 3pm

Alternatively, please contact the hotel you are staying with.

Email

reservations@countrylivinghotels.com 

Post

Country Living Hotels

Specialist Leisure Group
Waterside House
Waterside Drive
Wigan Pier Business Park
Wigan
WN3 5AZ


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